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Data Protection and Confidentiality

VoxSun Telecom Inc. is committed to protect the privacy of our customers information. We fully support the spirit and intent of Canada’s privacy legislation- The Personal Information Protection and Electronic Documents Act (PIPEDA). Although VoxSun Telecom Inc. has always had information protection policies and procedures in place, the purpose of this document is to provide our customers with information on our current policies and procedures. In particular, this document will provide information about VoxSun Telecom Inc.’s policy relating to the collection, use and disclosure of personal information and of our customer’s right to limit such collection, use or disclosure. Personal information is any information that is identifiable about you, that may include information such as but not limited to your name, mailing or e-mail addresses, phone numbers, identification numbers, credit card numbers, and banking information. All personal information relating to our customers is maintained in strict confidence by VoxSun Telecom Inc. and is not sold to third parties.

IDENTIFYING PURPOSES

VoxSun Telecom Inc. collects personal information for a variety of purposes including processing your request for services from VoxSun Telecom Inc. Personal information is used to verify process and administer your product and service requests, maintain our commercial relationship with you and analyze, understand and respond to your service needs VoxSun Telecom Inc. also analyses and uses customer information to better improve the products that we offer to our customers. Where a third party or an affiliate of VoxSun Telecom Inc. has a product or service that may be of interest to you, we will forward information relating to any such product or service to you, unless you inform us otherwise, i.e. when you withdraw your consent to receive such information.

Personal information is also used to communicate with you, for billing and provisioning purposes. VoxSun Telecom Inc does not sell, rent or lease personal information to third parties.

From time to time, VoxSun Telecom Inc. may outsource certain account processing, or other customers service functions to an affiliated company or a third party. In such cases, personal information will be provided to such affiliate or third party. However, VoxSun Telecom Inc. releases personal information only where that information will be maintained in confidence, based upon strict nondisclosure agreements with the third party. In the event that an affiliate or third party is located in the United States, your information may be processed and stored into the United States and as such, your information may be obtained by the governments, courts or law enforcement or regulatory agencies of the United States according to the federal and state laws of the United States.

From time to time VoxSun Telecom Inc. is also required to report to regulatory bodies or to present a summary of all our customer information, including your personal information, in statistical or analytical from to government authorities and industries organizations. When information is provided in statistical or analytical form, this means that information that might specifically identify you will not be disclosed. Instead, your information will be compiled into aggregate (i.e. group) form such that the user cannot identify or extract out your personal information.

CONSENT

The knowledge and consent of a customer is required for the collection, use or disclosure of personal information, except where inappropriate. Examples of when this may occur, include but are not limited to, emergency situations, to prevent an illegal act, complying with a subpoena or warrant, or as required by law.

Customers may withdraw consent to the collection, use and disclosure of information at any time by contacting us at www.voxsun.com . However, the withdrawal of consent to the collection, use and disclosure of information may affect VoxSun Telecom Inc.’s ability to offer or provide, or to continue to offer or provide products or serviced to you. When you apply for service from VoxSun Telecom Inc. we also need to use personal information for the purposes of facilitating the provision of service to you and for the purposes set above.

VoxSun Telecom Inc. can not in any situation proceed to verification (i.e. credit check) after an application for services without having a signed form from the customer beforehand.

LIMITING COLLECTION

VoxSun Telecom Inc. may only collect personal information that is necessary to conduct its business.

The type of personal information that is collected may include:

All the information to the customer VoxSun’s account like for example, the customer’s correspondence language preference, first, middle, initial and last name, full mailing address, estimated long distance usage, date of birth, credit or debit card number or and all the information related to the customer’s consumption like

Banking information to facilitate pre-authorized or other forms of payments.

The personal information collected is limited to information that is necessary to the purposes identified above. Certain personal information may also assist Voxsun Telecom Inc. to review and make a decision about the applicant’s request for service. Information that specifically would identify you, such as the date of birth is also necessary in order to properly identify you.

LIMITING USE, DISCLOSURE AND RETENTION

Voxsun Telecom Inc.’s use of personal information will only be for the purposes listed above and, in particular to facilitate the provision of services to you. Information provided by VoxSun Telecom Inc. to affiliates, vendors or suppliers is provided under a contractual agreement that the information will be held in confidence, protected and properly safeguarded according to the standards of privacy policy.

Personal information relating to customers may be shared with, and used or analyzed by, between or among VoxSun Telecom Inc.’s parent, affiliates, and authorized agents and Resellers with whom VoxSun Telecom Inc. has entered into a commercial agreement to develop our business, better serve our customers and with third parties for certain account processing matters. Information may also be disclosed in each case, however, VoxSun Telecom Inc. will take steps to ensure the organization receiving the personal information will use and disclose the personal information for purposes in a manner consistent with this policy.

VoxSun Telecom Inc. provides commissions to Resellers in accordance to VoxSun Telecom Inc.’s marketing plan. Personal information relating to customers may be provided in connection with VoxSun Telecom Inc.’s commissioning process.

RETENTION

Your personal information will be securely retained either in a file titled with your name at VoxSun Telecom Inc.’s corporate address as described on our website. VoxSun Telecom Inc. retains personal information only for as long as necessary in order to meet the purposes for which the information was collected or for legal purposes. When personal information is no longer required, that information will be destroyed, erased, or made anonymous.

ACCURACY

VoxSun Telecom Inc. continually strives to maintain as high a level of accuracy as is reasonably achievable. Your confidential information will be kept securely in a file under your name at the VoxSun Telecom Inc. Headquarters, 4898 blvd. Maisonneuve West, Suite 100, Westmount, Quebec, H3Z 1M8.

You have the right to request a change to your personal information records where you can establish that the record is inaccurate. Personal information is typically only updated in cases where we receive updated personal information from a customer or where required for business, financial reporting or other related purposes. In each case, VoxSun Telecom Inc. will update the information in our system upon receipt and verification if necessary.

SAFEGUARDS

We have implemented physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, unauthorized access disclosure, copying, use, or modification. Access to personal information within our computer system is available to all of our employees for the specific purposes set out above. All employees (current and new) are required to confirm they have read and understood a confidentiality of information agreement and are regularly reminded that personal information may not be disclosed except in accordance with this policy.

INDIVIDUAL ACCESS

Requests for access to personal information should be forwarded, in writing, to the attention of the VoxSun Telecom Inc. Privacy Officer. As VoxSun Telecom Inc. carefully protects all personal customer information, requests for access must be accompanied by proof of identity. In the event the information provided is not sufficient to verify the identity of the person who has requested the information, our staff may require additional information to verify that access to personal information is only given to persons who are entitled to receive it. VoxSun Telecom Inc. may, for example, require information such as examples of telephone numbers the customer would have recently called, recent payments made to VoxSun Telecom Inc. and other relevant information as may be necessary.

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Should you have any questions with respect to the VoxSun Telecom Inc. privacy policy or if you do not consent to , or would like to limit, the manner in which the information about you is collected, used or disclosed, or to withdraw your consent, please contact the VoxSun Telecom Inc. by e-mail at info@voxsun.com .

 

I agree to the terms of VoxSun Telecom's data Protection and Confidentiality Policy

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