Wi-Fi has better sound quality than 3G Networks and is cheaper to use, you don't need a 3G Data Plan with a carrier to route voice calls. While 3G Networks have greater coverage than Wi-Fi Networks or Hotspots, you will need to purchase a 3G Data Plan from a local carrier (extra costs) that will also bill you for roaming charges as soon as you leave their 3G coverage zone.

VoxSun Office is a cloud-based business phone and fax system. It combines a hosted phone system with advanced call and fax management, reliable phone and fax service, and full-featured IP phones that arrive pre-configured and ready for use. 

With VoxSun Office, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. 

Unlike expensive, conventional phone systems, VoxSun Office is purchased, activated, configured and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassle. 

With one flat, predictable monthly fee, no contracts and zero setup costs, VoxSun Office makes your business communication easy, affordable and accessible from your home, office, or wherever you need to be.

• Setup your phone system to work the way you want
  • Connect your office, remote employees and mobile users under one phone system
  • Easily support multiple locations, move from one location to another and instantly add new users
  • Change answering and forwarding rules online, anytime, anywhere
  • Integration with existing phones or mobile devices
• Never miss a call or fax
  • Be connected to your phone system in and out of the office
  • Customers can reach you or your employees, wherever you are
  • Get your voice and fax messages anytime, from anywhere
• Simple, all-inclusive pricing for an assured low monthly cost
  • Reduce ongoing operating costs
  • Unlimited minutes means you never have to worry about overage charges
• You use it, we manage it
  • No complex hardware or onsite PBX to install or maintain
• Deliver a professional image
  • Sounds like a Fortune 500 company
• One provider for the business phone system, voice and fax
• 24/7 technical and customer support

“Cloud-based” means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in our multiple secure data centers and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

VoxSun Office is a complete business phone and fax system that includes phone service (phone lines so your phones have a dial tone) and offers pre-configured business-class IP Phones. It's ideal for businesses with one or more office locations. VoxSun Office provides a complete business phone and fax system with a reliable, inexpensive phone service and phones.

VoxSun Mobile is a virtual business phone system that is ideal for businesses who want to use their existing phone service and phones or mobile devices as their primary devices. You still get the benefit of a cloud-based business phone system but are receiving and making calls on your existing phones and phone service.

Your account and phone number are activated immediately and your phones will arrive in 5 to 7 business days (depending on shipping method).

There is no PBX hardware to install or technical contractors needed for an onsite setup to start using your phone system. Once you’ve purchased VoxSun Office, it’s instantly activated so you can immediately receive calls and customize your auto-receptionist, answering rules and virtual extensions from your online account. When your IP phones arrive in 5-7 business days, you simply plug them in and can begin making outbound calls. 

We also have Account Specialists available to help you setup your system and show you how easy it is to use the advanced call management features.

No additional telephone lines, PBX hardware or installation is needed. VoxSun will work with any high-speed, stable internet connects and requires a minimum of 64kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices. 

For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritize the voice traffic over other internet traffic, you’ll experience better voice quality when your internet is being used for other activities (e.g. downloading large files, watching online videos, etc). You can also run a speed test and see our recommendations under the Test your Bandwidth section.

Since your phone system is in the cloud and delivered online, the only equipment you need in your office are the IP phones and the router with internet connection. 

To use the VoxSun Softphone and Microsoft integration, you need the following specifications: 

Windows XP, Windows Vista or Windows 7

• Pentium or above processor or compatible
• Minimum of 512MB of memory
• 200MB of hard drive space

Using your ID and password, you can log in at www.VoxSun.com by clicking on Login in the top right corner.

Log in to your account, select the My Settings tab and click on Personal Information in the left menu. In the Password & Security section at the top of the page, select Change.

The Administrator has full access to make changes to the account setup and configuration. This person will receive the payment and account details upon completion of purchase and ongoing notifications anytime updates are made to the account. The Administrator will also be able to make additional purchases from the account and configure other user’s extensions. Other users will only be able to setup their own extensions. 

To log in as an Administrator, use your dedicated local number and administrator password. Only the Administrator will see the Company Settings tab in their account. If you are unsure of whom your Administrator is, please contact customer support.

When a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed anytime in the account.

Because VoxSun is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. Use your mobile phone as one of your forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phone and even show your business number (VoxSun app). Even your faxes can be accessed from your email or browser on your cell phone.

VoxSun Office delivers complete business functionality and a rich set of features for your office phone system. You’ll get everything you need in one complete system with one low price: a reliable phone and fax service with unlimited calling and faxing (US & Canada), multiple extensions, an auto-receptionist with a dial-by-name directory, voicemail with email delivery, call forwarding and more.

Our philosophy is to keep it simple for business owners. We know that purchasing a phone system can be a complex and expensive process. We include all the rich functionalities and business features in one low monthly cost so you don’t have to pay per feature per user, which results in much higher costs. Also, many of our customers appreciate that they don’t have to choose only certain features or make tradeoffs. With VoxSun, you get the complete business phone and fax system so all the features are available when you need them.

VoxSun Office comes with unlimited minutes for your phone lines, main number and fax number. Unlimited minutes apply to calls anywhere in the US, Canada & abroad and are subject to VoxSun. For more info, see the terms and conditions page.

VoxSun receives voicemail and faxes 24/7 and offers several ways for you to access them. 

In your online account
All messages will be saved in your online account. Log in to your account and recent messages will be displayed on the Overview page. Click the “Play” button next to the message you want to hear or “View” for fax messages. 

Using the Softphone or the iPhone app
The Softphone and the VoxSun iPhone app include visual voicemail and fax, allowing you to see all the voice and fax messages you have received. Simply click on the voice or fax message to open or play the message. 

You can also have your voice and fax messages forwarded to your email. Select the Fax tab and click on Notification Settings in the left menu.

Log in to your account and in the right column click on Greetings. Select the 'New' button for the greeting you want to customize and follow the simple on-screen instructions. You can record your new greeting over the phone or using a microphone connected to your computer or use our default system greetings. 

You can also have your greetings professionally recorded.

Greetings are limited to 15 minutes.

As the Administrator, you can setup your virtual extensions to connect remote employees under one main number, deliver business announcements and more. Each extension can be configured with a wide range of blocking, screening, fax and routing options. 

Log in to your account and select the PBX Operator tab and follow the instructions.

Log in to your account and click on Answering Rules. Select ADD RULE and follow the setup wizard.

The Softphone is a free, interactive desktop tool that enables real-time control of your incoming calls and faxes and access to entire phone system. Using the Softphone, you can screen calls and determine how they are handled, respond to callers with text-to-voice messages without answering, send and receive faxes and access account and contacts. When a Softphone is assigned to a separate line, it acts just like a regular phone, allowing the user to make outbound calls and pick up calls already sent to voicemail.

Accept incoming calls. When you have an incoming call, the phone number and caller ID will appear on the softphone, allowing you to answer the call, ignore the call and send to voicemail, forward the call to another number or reply with a text to voice message. You can also send the caller to voicemail and screen the message. 

To send a fax message, log into your account, click the Fax button in the top right corner of the Overview page. Designate a recipient (phone number or select from your Contacts), select a cover page, add the attachment and click Send Fax. 

For fax via email: You can send a fax by just sending an email. Simply address your fax to the recipient's fax number with “@fax.voxsun.com” appended to the number, for example, 5146000155@fax.voxsun.com. The subject of your message will be sent as the cover page, and the body and supported attachment types (such as PDF and word documents) will also be sent.

Note: You must send from an email address that is included in your VoxSun account. To add an email address, log in to your account and go to My Settings -> Fax Settings -> Email to Fax Options.

Yes. All VoxSun Office customers can use the Smartphone applications at no additional cost. The app provides access to your entire VoxSun business phone system, including voicemails. It also allows you to use your VoxSun number as your caller ID when you make business calls from your Smartphone. For more information, please visit this page.

You have the option of purchasing business-class IP phones and devices for your business phone system. 

Your IP phones will arrive approximately 5 to 7 business days from the day of ordering, depending on the shipping method selected. After order processing, procurement and packaging, we ship UPS. The best part is that the phones arrive Plug & Ring ready. So all you have to do is activate it online and plug them into your router/Internet and start making calls.

Yes. If you want to use your existing analog telephones, all you need is the Linksys SPA-2101 ATA. Connect the ATA to your router and connect your analog phone to the ATA. This will allow the ATA to convert the digital VoxSun phone line to analog so it works with your telephones.

Yes. VoxSun Office can be used with most SIP compatible IP phones. They need to be unlocked by your original provider and will require manual configuration. 

Important: Please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers take advantage of the simplicity of our pre-configured IP phones.

We currently do not sell hardware as a separate item. If you need to replace an existing phone, you can do so at no additional cost by calling customer service if the phone is being replaced within one year of purchase.

Yes. If you want to use a cordless telephone, all you need is the Linksys SPA-2101 ATA. Connect the ATA to your router and connect your cordless phone to the ATA. This will allow the ATA to convert the digital VoxSun phone line to analog so it works with your telephones.

ATA is an acronym for Analog Telephone Adapter. An ATA usually takes the form of a small box with a power adapter. It allows you to connect your traditional analog phones to the Internet and place Voice over Internet Protocol (VoIP) calls.

Yes. You can still use your fax machine to send faxes (all incoming faxes will be received by internet fax) by connecting it to an ATA and connecting the ATA to your router. You will need to buy a VoxSun Office line dedicated for the fax machine to replace the existing phone line.

Yes. You can transfer (port) your existing toll-free or local phone numbers to VoxSun.

• Complete your purchase of VoxSun Office by selecting temporary phone numbers
• After your purchase, access this page (http://www.voxsun.com/en/default/page/validate-phone) and fill in the form
• Complete a form for each number you’d like to transfer
  • We also recommend that you setup your VoxSun Office system completely and forward your existing numbers to your temporary VoxSun numbers
  • This will ensure no downtime after your existing numbers are ported to VoxSun
• The status of your transfer will be updated by email

The porting process takes approximately 2-4 weeks and is dependent on how quickly your current provider releases the phone numbers. Unfortunately, we cannot help expedite the porting process.

The number you receive upon signup is your own toll free or local number. If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.

After completing purchase of VoxSun Office, you can add additional numbers, including Vanity numbers, from within your online account. Go to Virtual DID and click on Select a DID and then choose your number. A Vanity number is CDN $4.99 per month, with a one-time charge of CDN $24.99. Vanity numbers take 5-7 days to be live and you will receive an email once the number has been activated.

VoxSun Office offers simple, all-inclusive pricing with a predictable low monthly cost. 

All plans include everything you need for your business, including a cloud-based business phone system, a phone and fax service with unlimited calling and faxing anywhere in the US & Canada, an integrated fax and advanced call management with voicemail, an auto-receptionist, call forwarding and more. 

VoxSun Office comes with a 15-day money back guarantee so there’s no risk in purchasing and trying it for your business. The phones can also be returned for a full refund within 60 days (must be in good condition, complete with all the original materials). You can also email us at sales@voxsun.com to obtain a free test account.

No. There are no setup or activation fees.

We offer business IP Phones and devices at competitive prices so you don’t need to spend a lot of money to get your complete business phone system. The price ranges between CDN $79 and CDN $139 depending on the model you select. For more information about the IP Phones, please visit the device page.

The shipping costs are based on the number of devices and we offer two delivery options.

1-3 Devices:

• Ground: CDN $29.95
• Overnight: CDN $74.95

4-7 Devices:

• Ground: CDN $37.95
• Overnight: CDN $87.95

8-10 Devices:

• Ground: CDN $43.95
• Overnight: CDN $98.95

No commitment is required. You can pay as you go (month-to-month) and cancel at any time. Any devices purchased need to be returned in useable condition for a refund within 60 days of the purchase date. 

Currently, VoxSun only accepts credit cards for payment. We will make available additional forms of payment in the future and notify customers when available.

The Federal Communications Commission (FCC) and the Canadian Radio-television and Telecommunications Commission (CRTC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.

Please refer to our international rates table.

If you already have a cellular number and 3G data plan with your current mobile provider, download our application and use it for all local and long distance calls. Reduce your cellular plan and keep using the VoxSun application to save more money. 

Check with your provider’s 3G pricing options and choose a data plan that is most suitable. Beware that roaming charges billed by your 3G data provider (not VoxSun), will apply if you are out of your coverage area and are using the VoxSun app or the internet. Remember that even if you are using VoxSun’s Network, you are also using your mobile provider’s data network (with all its surcharges, limits and penalties) to route voice calls. 

Switch your 3G Network off during travel. If your 3G provider uses a SIM card to connect to the network, take your SIM card out of your Mobile Phone and only use the Wi-Fi mode with VoxSun for all your calls.

The same way as a normal phone service, but you have to be connected to a wireless Wi-Fi signal, a 3G Network or the integrated callBack system for it to work.

The VoxSun app will work on iPhone, Android, Blackberry, Windows mobile and Symbian.

Yes, anyone in the world can buy our services. Virtual numbers (identifiers) will be issued to anyone living anywhere in the world.

All local or North American numbers can be dialed without (1) , just put the area code. As for International Calls, you don't need to dial (011), just dial the international code + area code + number.

We accept credit cards. VoxSun has true business ID SSL Certificate with 256-bit encryption (helps visitors identify VoxSun as genuine and authentic) and fraud prevention on orders. Card payments are processed by Optimal Payments, one of the largest online clearing houses on the internet in Canada. 

Yes. Additional fees are billed according to the description below:

Credit or debit card refusal Fees - These fees covers charges for any credit or debit card refusals while attempting to process payment on our website.
FEE : $5 per refusal

Change of Plan Fees - During a given month any change will incur an administration fee to user.
FEE : $5 per Plan

Re-activation Fee - This fee covers re-activation of Plan Service(s) due to de-activation, termination or suspension of Service of a VoxSun Customer.
FEE : $15 per re-activation per Plan

Additionally, VoxSun is obligated (if applicable) to bill and collect local, provincial and federal taxes on behalf of the various taxing authorities. VoxSun remits all taxes it collects to the appropriate taxing authority. Location determines taxation of Service. 

No, VoxSun is a web based shop. All orders are processed directly online. However, we do have active independent Resellers who’s purpose is to help and guide customers on all informative inquiries. If you prefer talking to a Reseller before you purchase our services, let us know by emailing at contact@voxsun.com . We will gladly direct your email to a VoxSun reseller. 

You can contact customer service directly online by chat, email or phone.