One number · Calls + texts

Business Texting That Belongs to the Business.

Send and receive customer messages from the same number they call. Keep ownership, media, delivery status, and contact history visible to the whole team.

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VoxSun Business

Business number

Hi Maya, your appointment is confirmed for Thursday at 2 PM.

Perfect. Can I send a photo before then?

Absolutely — photos and documents are supported.

Shared Inbox

  • Maya Chen2m

    Thanks — we’ll follow up shortly.

  • Daniel Ortiz3m

    Thanks — we’ll follow up shortly.

  • Northpoint Realty4m

    Thanks — we’ll follow up shortly.

  • Alex Morgan5m

    Thanks — we’ll follow up shortly.

allocation
Plan-based
messaging
Two-way
eligibility
MMS
ownership
Shared
  • FCC Registered
  • CRTC Registered
  • STIR/SHAKEN Attestation A
  • Carrier Infrastructure
  • Business Continuity
  • Encrypted Media
  • North American Support

Six Messaging States Your Team Actually Uses

Each capability is demonstrated as a working messaging state—not represented by a generic icon.

  • Shared inbox

    Daniel · Open

    Maya Chen

    Can I send a photo before then?

    VoxSun BusinessDaniel · Open

  • MMS preview

    Received

    Photo_received.jpg

    Image preview · 2.4 MB

    VoxSun BusinessReceived

  • Team assignment

    Assigned

    Northpoint Realty

    Routed to North team · Owner: Alex

    VoxSun BusinessAssigned

  • Templates

    Ready

    Appointment confirmation

    Thursday at 2 PM · Reply C to confirm

    VoxSun BusinessReady

  • Delivery status

    Delivered

    Thanks — we’ll see you Thursday.

    Delivered · 2:14 PM

    VoxSun BusinessDelivered

  • Contact context

    Context

    Maya Chen · Customer

    Last call 3m 18s · Appointment Thursday

    VoxSun BusinessContext

  • Failed delivery

    Action needed

    Follow-up message

    Not delivered · Review number

    VoxSun BusinessAction needed

  • Empty state

    Empty

    No conversation selected

    Choose a customer thread to begin

    VoxSun BusinessEmpty

  • Compliance state

    Eligibility

    Business messaging notice

    Registration may be required by destination

    VoxSun BusinessEligibility

Messaging Availability by Business Number

Each eligible business number keeps its own conversation history. Service availability and included usage are confirmed for the selected plan, number type, and destination during activation.

  • Business number

    Dedicated conversation history

  • Team access

    Shared ownership and assignment on eligible workspaces

  • Included usage

    Confirmed for the selected service before activation

Availability Is Confirmed Before Activation

Messaging capabilities vary by plan, business-number type, destination, registration status, and workspace configuration.

CapabilityWhat it providesAvailability
Two-way business SMSCustomer conversations on an eligible business numberNumber + destination
MMSSupported media in eligible conversationsPlan + media type
Shared inbox and assignmentTeam ownership and conversation routingWorkspace configuration
10DLC registrationUS business-messaging registration where requiredBusiness use case + number type

Frequently Asked Questions

Business SMS keeps customer texts on a company phone number rather than an employee’s personal phone.

Two-way messaging is available on eligible VoxSun business numbers. Eligibility is confirmed for the number and service location during activation.

Included messaging depends on the eligible VoxSun plan and business number. VoxSun confirms the current allocation before activation.

Bring Customer Texts Back to the Business.

See how VoxSun brings your phone system, automation, and customer conversations together.

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