Every resident heard. Every service request handled.
From water bills to road complaints to emergency reports, VoxSun helps local governments serve residents better — routing every call to the right service, answering common requests automatically, and keeping the town connected after hours.
of residents who can’t reach their municipal office by phone don’t call back — they complain online
AI handles routine resident enquiries, service request intake, and FAQs around the clock
savings vs. legacy municipal phone infrastructure
Infrastructure powering businesses across North America, Europe & Africa · Montreal, Quebec
Your residents are calling. Your staff can't keep up.
Residents expect government services to be responsive and professional. When they get hold music, wrong departments, and unreturned calls, trust erodes — and complaints escalate.
Calls go to the wrong department — and nobody transfers them right
A resident calls about a noise complaint and gets put through to permits. They're transferred twice, put on hold, and eventually hang up. The issue goes unresolved and the resident posts on social media.
After-hours service requests are lost
A water main breaks at 9pm. The resident calls the municipal line, gets voicemail, and can't reach anyone. Emergency or not, there's no system to capture and escalate after-hours calls automatically.
No audit trail on resident interactions
A resident disputes what they were told about a permit. There's no recording, no log, no way to verify. Without a complete record of every call, your staff are exposed and your municipality has no defence.
One phone system for every department, every location, every resident call.
Professional call handling across all municipal departments — from planning and permits to utilities and bylaw enforcement.
Department-Based IVR Routing
Press 1 for Permits, 2 for Utilities, 3 for Bylaw, 4 for General Enquiries. Residents reach the right department on the first call. No transfers. No frustration. No calls to the wrong desk.
FOIA/ATIP-Ready Call Logging
Every call automatically logged with timestamp, duration, department, and resolution. Complete audit trail for public records requests, legal matters, and council reporting. Exportable in full.
Call Recording for Accountability
All resident calls recorded and stored securely. Dispute resolution, staff performance review, and regulatory compliance — all covered. Retention configurable per jurisdiction.
Multi-Site & Multi-Department Routing
One main municipal number, intelligent routing across all offices, satellite locations, and departments. Staff at any location can handle calls from any department when needed.
Voicemail-to-Email with Transcription
After-hours voicemails transcribed and emailed to the correct department supervisor immediately. Morning call-back lists organised before staff arrive. No message missed.
Call Analytics for Council Reporting
Volume by department, peak call times, average wait times, abandonment rates. Real data for council reports, staffing decisions, and service improvement initiatives.
Your AI service desk. Always on. Helps residents day and night.
BoostMyDeal answers routine resident calls around the clock — shares hours, locations, and how-to information, logs service requests, and transfers anything urgent to staff during business hours.
24/7 resident support
AI handles routine questions after hours and on weekends.
Instant answers
Residents get information immediately, with no hold time.
Logs service requests
AI captures and routes requests to the right department.
Live transfer when urgent
Time-sensitive issues connected to available staff.
AI Voice Agents
Human-like agents that answer, qualify, and book — 24/7, in your brand voice.
Intelligent Qualification
Every caller screened and prioritised so the right ones reach your team.
Automated Booking
Appointments and callbacks scheduled straight into your calendar.
Outbound AI Calling
Follow-ups and reminders placed automatically, at scale.
Automation Workflows
Trigger actions across calls, SMS, and email with no manual busywork.
Conversation Intelligence
Every call transcribed, summarised, and synced to your CRM.
Hot transfers, handled instantly.
When a caller is ready to buy, the AI connects them to an available rep in real time — no callbacks, no lost momentum.
How BoostMyDeal works for Municipalities
- 1Caller dials inYour number rings VoxSun’s AI the moment your team can’t pick up.
- 2AI greets & qualifiesThe agent answers in your brand voice and understands what the caller needs.
- 3Books or routes liveIt books the appointment or transfers hot calls to an available person.
- 4Everything is loggedThe call, outcome, and contact details sync to your CRM automatically.
- 5Your team focusesStaff handle real work while no opportunity slips through.
Works with your existing tools.
Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no ripping anything out.
Need something custom? Use our API.
VoxSun's full REST API lets your dev team build any integration or workflow. Webhooks, SIP trunking, and full docs included.
GET /v1/calls/{id}/recordingLive in a day. No disruption to your business.
No hardware. No downtime. Keep your existing numbers and switch municipalities over fast.
Book a 15-minute onboarding call
Tell us how your team works. We map your routing, extensions, and AI greeting before you ever switch.
Port your existing numbers
Keep every number your customers already know. We handle the transfer with zero downtime.
We configure everything for you
Routing rules, voicemail-to-email, call recording, and your AI agent — set up and tested by our team.
Go live the same day
Train your team in minutes, on any device. No hardware to install, no IT project required.
Trusted by growing businesses
Frederique Jehase
1 year ago
We switched our whole phone system to VoxSun and never looked back. Follow-ups happen automatically and we never miss a call.
Dominique Larouche
6 months ago
The AI voice agent answers after hours and books appointments for us. It pays for itself every single week.
Coop Audiovisuelle GTS
2 years ago
Setup was faster than changing providers. We were live in under a day and kept all our numbers.
Anthony Olmos
1 year ago
Best customer support I have dealt with. The routing and analytics give us visibility we never had before.
Raymond Jabbour
8 months ago
We moved off a legacy VOIP platform and the call quality is noticeably better — plus the AI is a game changer.
Pierre Beaupré
4 years ago
VoxSun has been a reliable partner for years. The new AI features keep them ahead of everyone else.
Everything you need to know
Live in a day. Keep your numbers. No IT team required.
How fast can we actually go live?
Most teams are live the same day. We map your routing, port your existing numbers, and configure your AI agent for you — with no hardware to install and no downtime during the switch.
Modernise your town's communications
Serve every resident better and keep your community connected at every hour.