Want to Manage Your Businesses’ Phone Calls More Efficiently? Let IVR Help

Do any of these sound familiar? You call a business and the phone rings off the hook; no one answers. Or you call a business but you can’t even get through to someone because the line is constantly busy. You don’t want this to be your…

Using the VoIP Call Queue Feature to Enhance Your Customers’ Experience

When you call a business, the worst thing that can happen is you receive a busy signal or voicemail. Talk about frustrating! To overcome this, many businesses use the call queue feature. Chances are you’ve been in a call queue, too, when…

Top 9 Features of VoxSun’s Business Phone System

In the business world, each day we communicate with many colleagues, customers, prospects and vendors. At many companies, communication channels are scattered. These inefficiencies have led to the proliferation of cloud-based services to help…

Tired of Your Business Being Charged by the Minute for Long-Distance Calls? VoIP Can Help

Do you know of a business still using a landline or on-premise phone system? Or maybe your business is? If the answer is yes, either you or the business you know is likely overpaying for less effective service. Today, there are many could-based/Voice…

Switching to VoIP? Keep your Existing Business Phone Numbers with Porting

When switching business phone providers, inevitably one important question comes to mind. Can I keep my existing phone number(s)? As a business owner, it is no surprise you’d like to keep your old number(s). Afterall, your customers already…

Six Ways Your Business and Employees Can Benefit from Softphones

Do you have many employees who work remotely, or do you have a large sales force? Is your business using softphones? If the answer to the first question is yes but the answer to the second question is no, we’re here to fill you in on how…

Want to Provide Your Customers with a Frustration-Free Experience? Try Voice Recognition

There are many methods of customer service these days: phone calls, online chats, texting and email. Despite having many options, customers overwhelmingly continue to choose the phone over every other customer service channel. In fact, research…

Looking to Increase Customer Satisfaction in Minutes? Consider a Toll-Free Number

You see them everywhere. On billboards, in ads, on TV, and even on the sides of busses. We’re talking about toll-free numbers. Did you know that 90% of Americans use toll-free numbers on a regular basis? As a small or medium-sized business…

Integrating CRMs with VoIP Business Phone Systems—A Powerful Combination

  Businesses today are looking for every edge they can get. Retaining customers is easier and more cost-effective than securing new customers, meaning businesses need to continuously find new ways to strengthen these relationships. More…

Increasing Your Businesses’ Flexibility with VoIP

One of the only constants in business is change. This means flexibility is—and should be—a key consideration when choosing a business phone system provider. In the past year alone, society has become increasingly connected yet also increasingly…

How VoxSun’s cloud phone system saves you money

The past year has brought about significant changes to the business world. But one constant businesses are seeking are solutions to accommodate remote work without sacrificing productivity, and ways to realize cost savings in a turbulent economy.…

When it Comes to Business, Vanity is a Necessity

  When you see the following two phone numbers, which is easier to remember? A. 1-800-CONTACTS B. 800-266-8228 If you selected A, you win a…high five. Option A is what is known as a vanity number. A vanity number is one…

How Remote-First Companies Can Boost Sales and Productivity

  Businesses migrating to the cloud has intensified for years—and that was before a global pandemic. With many businesses already realizing the benefits of cloud-based software, exploring cloud-based, or Voice over Internet Protocol…

How recording phone calls will help your business

  “Your call may be recorded for quality assurance.” As consumers, we’ve all been on calls and heard this before, but there’s a reason many businesses are doing it. When looking for ways to improve both your business and the…

Fax over IP—The 21st Century Way to Fax

Who remembers the days of the old-school fax machine? It involved standing at the fax machine waiting for it to transmit documents—and then you receive a busy signal. Or having confidential documents come through only to sit in the tray,…

Advantages of a Business Telephone System for Small Business

For many customers, their first interaction with a company is often via phone. First impressions create lasting impressions, which is why it’s important to provide a positive and professional experience to your customers from the start.…

10 Features to Add Value to Your Videoconferencing System

By now, we’ve all spent countless hours on videoconferencing. Surely you’ve found yourself on videoconferences hosted on many different platforms—Zoom, GoToMeeting, Microsoft Teams, Webex, Google Meet, and the list goes on. While they…

6 Ways VoxSun Videoconferencing Benefits Your Business

In 2020, the world changed—and it happened virtually overnight. Companies had to rapidly shift their workforce from office-based work to remote work. While most are now used to videoconferencing, companies continue to grapple with how to…

5 Benefits of Using a Cloud-Based Phone System

Have you ever thought about how often you use cloud-based services in your day-to-day life? From file storage to email and CRMs to collaboration tools, much of your day is likely already spent in the cloud. Can you say the same thing about…

4 Ways for Businesses to Leverage Call Recording

Imagine for a moment: what if there was a super power where you could hear everything your customers were saying about your product or service. It’d sure make running a business much easier, wouldn’t it? While we can’t do that quite…