VoxSun

Business Phone System Features

The new digital business telephony in the cloud for your company.

Unlimited Calling

Unlimited Calling

VoxSun's phone lines include unlimited calling. You can stop worrying about long distance fees and start saving.

Call Forwarding

Call Forwarding

Nobody likes missing phone calls! With VoxSun's call forwarding system, you can transfer your calls to another extension, phone, or even your mobile phone. You can now be reachable even if you're out of the office.

Automated menu (IVR)

Automated menu (IVR)

The IVR function is an automated menu that can answer calls for you. The menu can then direct your callers to the right person or department.

Remote Agents

Remote Agents

This option allows you to connect remote agents, through a public phone number such as a cellphone, to your call queues. Once the agents is connected to the queue, he/she can take phone calls just like a local agent.

Call encryption

Call encryption

Security and privacy is a priority at VoxSun. We assure security by utilizing end-to-end ``secure RTP`` encryption to encrypt the voice data between your phone and VoxSun.

Use without geographic limits

Use without geographic limits

With a phone system in the cloud, geography and distance are no longer limiting factors. You can have phone extensions scattered around multiple offices around the world and your phone system will work as if everyone was in close proximity.

Toll-free number minutes

Toll-free number minutes

VoxSun understands your need to budget and get the best value; which is why we offer affordable minute packages of incoming minutes for toll-free numbers.

Faxing

Faxing

Faxing is included in VoxSun's office plans. You can either receive faxes through your traditional fax machine, or receive faxes virtually. With virtual faxing, faxes are sent to your email inbox as PDF documents and you can also easily send faxes through email and your smartphone.

Apps and VoxSun Phone

Apps and VoxSun Phone

You can make phone calls from your iOS, Android phones and Windows computers. You can easily call while you're travelling and avoid any limits or roaming fees.

No Contract

No Contract

VoxSun guarantees a quality service. One of our hallmark features is that we offer a contract-free service, because we know that the best way to retain clinets is to offer a great service. We are commited to make sure that all of our clients are completely satisfied.

Call screening

Call screening

With call screening, you can increase your productivity by accepting and prioritizing important calls.

Moderators

Moderators

Control your incoming call queues with our moderator functions. A moderator can consult performance reports and easily listen to phone conversations as they happen. Moderators can also ``whisper`` to agents without having the caller hear them, perfect for training new agents.

Presence

Presence

With presence, you can easily see if your coworkers are already on the phone or not before transferring a call. Users that are on the phone appear with a red coloured-light on the button of your phone.

All call management features

All call management features

VoxSun offers all of the feature code services for free, including:
Caller ID
Three-way conferencing
Call transferring
Call on hold
Voicemail
Voicemail to email

Add lines and extensions at any time

Add lines and extensions at any time

VoxSun's system is flexible and lets you scale with your growth. You can add lines and extensions at antyime with fast activation.

Voice recognition

Voice recognition

Use voice recognition to streamline your phone system. This ends the use of old directory systems and lets your callers simply say the name of the person they want to reach. Try it and you'll see... It works!

Call recording

Call recording

VoxSun integrates call recording into the system. You can either record calls by pressing a button or permanently activate call recoding on a specific extension.

CRM integration

CRM integration

VoxSun understands the need of using an efficient CRM system to expand your sales; which is why VoxSun's phone system integrated with the biggest CRM products on the market.

Limit calls per user

Limit calls per user

By configuring calling limits, a company can restrict international calls for certain users and limit the risk of loss if the system is used without authorization.

Keep your existing number

Keep your existing number

We understand the importance of existing phone numbers for businesses and the need to preserve them. At VoxSun, we transfer (port) your existing numbers over so that your users can continue calling you on your existing phone number(s) and without any interruption.

Phone and hardware leasing

Phone and hardware leasing

We understand that purchasing hardware can be a significant investment, especially for young companies, even if our prices are the best on the market. This is why we provide a leasing option for hardware to get started without spending a substantial amount of money.

Advanced queue reports

Advanced queue reports

Advanced queue reports help you optimize your human ressources and processes. This type of report lets you see key performance indicators for each one of your queues (average waiting time, call abandon time, agent availability, etc.)

Access to caller records and advanced statistics

Access to caller records and advanced statistics

VoxSun also lets you consult advanced statistics related to your phone system and CDR (caller detail records) in real time. It's therefore possible to follow your users' calls

Incoming call rules

Incoming call rules

With incoming call rules, you can craft customized call forwarding scenarios based on a specific time interval or even the caller ID.

Voicemail

Voicemail

VoxSun's dedicated voicemail function answers to your calls when you can't pick up your phone. Messages can be accessed remotely and even sent to your email address as sound files.

FollowMe

FollowMe

Never miss phone calls, wherever you are. When a caller tries to reach you, you can customize the system to ring multiple phones in attempts to find you. Whether you are at the office, at your home, on the move, or in your cottage, you can remain reachable.

Local agents

Local agents

Call centers have become indespensible for many companies. With the combination of an IVR and queues, you can easily route calls towards the right department. Local agents can be added directly to queues and can accept incoming calls.

Conference calling

Conference calling

With call conferencing, you can easily create a conferencing bridge for users to join. You can either create a simple conference with a permanent pin code, or schedule a conference at a specific date and time.

Advanced call reports

Advanced call reports

VoxSun Office includes a variety of reporting tools for administrators and supervisors. The advanced call report is useful to follow your user's activity.

ActivVoice

ActivVoice

ActivVoice is a unique technology that ensures the highest quality HD phone calls.

Share your lines with all your offices

Share your lines with all your offices

VoxSun lets you use your phone system from anywhere in the world. You could have an office in New York and another one in Paris and they could both use the same phone lines and resources, letting you save substantially on your communication costs.

Local, international and toll-free vanity phone and fax numbers

Local, international and toll-free vanity phone and fax numbers

VoxSun understands the global economy that your business is a part of. This is why we offer phone numbers accross the world, whether it's in the Americas, Europe, Asia or Australia. These phone numbers are directly connected to your system and allow people accross the world to easily reach you. We also offer personalized vanity toll-free (1-8XX) numbers with special words, letters or numbers chosen by you.

Reinforce your business: call and fax unlimited

Benefit from calling and faxing through the country
Use VoxSun’s phones or your own IP phones and fax machine
Use the voice recognition system

Your clients call and fax you

VoxSun reponds to call the calls and faxes
Various local, toll-free and international numbers
Your clients will never have a busy signal

VoxSun manages the calls and faxes of your business

Your clients are answered by an automated receptionist (IVR)
Your clients select the extension of their choice
Customize your business hours schedule, welcome messages and call transfers

Access your phone calls and faxes from wherever you are

VoxSun’s business phones offer you indispensable features
Your calls can be routed to your office, home or mobile phone
Receive voicemail messages and faxes to your email address
Use VoxSun’s App while you’re on the move

   

VoxSun Mobile for you

Call unlimited with VoxSun
Use VoxSun mobile with your smartphone

Your contacts can reach you at any time

VoxSun reponds to call the calls and faxes
Various local, toll-free and international numbers
Your clients will never have a busy signal

Make phone calls and send faxes from wherever you are

VoxSun’s App offer you indispensable features
Receive voicemail messages and faxes to your email address

Receive faxes from anywhere and at all time

Manage your faxes with ease
Your phone lines always remain available
Various local, toll-free and international numbers available
Access to your faxes from anywhere and at any time

Send professional faxes in the blink of an eye

Faxing is easy with VoxSun
Send a day like you send an email
Use your smartphone like a mobile fax machine


  • Algeria
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • El Salvador
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Guatemala
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russian Federation
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United Kingdom
  • United States
  • Venezuela
  • Vietnam
  • Afrique du Sud
  • Algérie
  • Allemagne
  • Argentine
  • Australie
  • Autriche
  • Bahreïn
  • Belgique
  • Brésil
  • Bulgarie
  • Canada
  • Chili
  • Chine
  • Chypre
  • Colombie
  • Costa Rica
  • Croatie
  • Danemark
  • El Salvador
  • Espagne
  • Estonie
  • Finlande
  • France
  • Fédération de Russie
  • Grèce
  • Guatemala
  • Géorgie
  • Hong-Kong
  • Hongrie
  • Irlande
  • Israël
  • Italie
  • Japon
  • Jordanie
  • Lettonie
  • Lituanie
  • Luxembourg
  • Malaisie
  • Malte
  • Mexique
  • Norvège
  • Nouvelle-Zélande
  • Panama
  • Pays-Bas
  • Pologne
  • Porto Rico
  • Portugal
  • Pérou
  • Roumanie
  • Royaume-Uni
  • République Dominicaine
  • République Tchèque
  • Singapour
  • Slovaquie
  • Slovénie
  • Suisse
  • Suède
  • Taiwan
  • Thaïlande
  • Turquie
  • Ukraine
  • Venezuela
  • Vietnam
  • États-Unis

Appels en longue distance illimités et disponible pour les appels au Canada et les Étas-Unis avec l’exception des appels placés vers le code régionaux 867, NWT, Hawaii (808) et Alaska (907).

Unlimited long-distance calling is available for calls within Canada and to the U.S with the exception for calls made in and to NWT area code 867, Hawaii area code 808, and Alaska area code 907.

    • Appelez partout en Allemagne
    • Australie
    • Autriche
    • Belgique
    • Canada
    • Chipre
    • Danemark
    • Espagne
    • France
    • Grèce
    • Hong Kong (c)
    • Hongrie
    • Inde
    • Irelande
    • Israel
    • Italie


  • Lituanie
  • Luxembourg
  • Norvège
  • Pays-Bas(sauf les Antilles)
  • Pologne
  • Portugal
  • Puerto Rico
  • Roumanie
  • Royaume-Uni
  • Singapoure (c)
  • Suède
  • Suisse
  • USA
  • Venezuela


(c): Mobile inclus.

  • Call anywhere in Australia
  • Austria
  • Belgium
  • Canada
  • Cyprus
  • Denmark
  • France
  • Germany
  • Greece
  • Hong Kong(c)
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy


  • Lithuania
  • Luxembourg
  • Netherlands (except Antillas)
  • Norway
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Singapore (c)
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • USA
  • Venezuela from everywhere in the world at anytime

 

(c): Mobile included. 

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Call anywhere in Australia, Austria, Belgium, Canada, Cyprus, Denmark, France, Germany, Greece, Hong Kong (c), Hungary, India, Ireland, Israel, Italy, Lithuania, Luxembourg, Netherlands (except Antillas), Norway, Poland, Portugal, Puerto Rico, Romania, Singapore (c), Spain, Sweden, Switzerland, United Kingdom, USA, Venezuela from everywhere in the world at anytime.

(c): Mobile included.