Toll-free numbers are an important component of any international business. With them, businesses around the world have offered a single phone number through which any individual can reach them. With the rise of VoIP telephony in the business world, the importance of toll-free numbers has not decreased. Some small businesses may wonder what exactly is so important about them, and these companies would miss out on a very beneficial service. Here are three reasons for any business to have a toll-free number.
It facilitates communication.
A toll-free number makes it much easier for people to reach a business. Toll-free numbers have three distinct advantages over international numbers that make contacting a business easier:
- It’s easy. Toll-free numbers make customer support simple for both the business and the consumer. On the one hand, businesses no longer need a number of different offices for different regions; on the other hand, with only one phone number across all regions, customers will not accidentally dial another region’s number.
- It’s free. Toll-free numbers do not cost customers a dime, which not only saves the customer money on long-distance fees, but also reduces any monetary barrier between the business and its customer.
- It’s recognizable. Toll-free numbers are often recognizable to individuals from across the world. Most consumers are already aware of 1-800 numbers, and so they will not need to remember any area codes.
It is familiar.
As stated in the previous point, a toll-free number is recognizable over a much larger territory, and so it lends a sense of familiarity. This familiarity with toll-free numbers has two advantages:
- It has business allure. An individual who recognizes a toll-free number will immediately associate it with businesses. This helps smaller businesses uphold a professional image.
- It builds trust. Since people will associate toll-free numbers with professionalism, they will be more likely to trust a business that has one. The renown of toll-free numbers gives businesses a more legitimate appearance.
It streamlines communication.
A toll-free number centralizes communication with customers. With toll-free numbers, you can:
- Receive calls from all over the world. Toll-free numbers allow your business to take calls from anywhere without worrying about long-distance fees.
- Receive them all in one place. Since toll-free numbers can receive calls from anywhere, you can centralize your entire customer support to one number. You will only require a single office for all your customer support.
And there you have it: three reasons for any business to have a toll-free number. Do you have any questions on this subject? Feel free to leave a comment below, or visit us on our Facebook page.
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