After-hours & overflow coverage
AI takes every call when agents are at capacity or the center is closed.
Soon Introducing BoostMyDealNew Ai sales module, Never miss a sale ever!
Legacy phone systems are expensive to maintain, painful to scale, and built for a world where everyone was in the same building. VoxSun is built for how call centers operate today.
Server rooms, maintenance contracts, hardware upgrades, per-seat licensing. Your telecom bill grows faster than your team's performance.
Adding 20 agents for a product launch means procurement, installation, and weeks of lead time. By the time the lines are live, the campaign is half over.
No live call listening, no whisper coaching, no real-time queue dashboards. Supervisors manage by reading yesterday's spreadsheet instead of watching what's happening right now.
Whether your team is on-site, remote, or distributed across time zones — every call is routed intelligently, every agent is monitored in real time, every interaction is logged.
Calls route to the best available agent based on skill, language, or queue priority. No manual transfers, no hold loops — callers reach the right person every time.
Let callers self-serve for common requests before reaching an agent. Customizable menus reduce handle time and free your team for complex issues.
Record every call automatically for compliance and QA. Supervisors can score interactions, coach agents on real examples, and spot patterns that impact customer satisfaction.
Listen to live calls, whisper coaching tips to agents without the caller hearing, or barge in on a call when a situation needs immediate senior handling.
Maximize agent talk time with automated outbound dialing that skips voicemails, busy signals, and disconnected numbers — connecting agents only to live answers.
Track call volume, queue depth, average handle time, and agent status in real time. Spot bottlenecks before they become complaints and act on live data — not yesterday's reports.
BoostMyDeal is VoxSun's AI module that takes over when your queue is full or your center is closed — handling caller intent, resolving common requests autonomously, and transferring complex cases to the first available agent with full context.
AI takes every call when agents are at capacity or the center is closed.
Every caller gets an instant response — no hold music, no abandoned calls.
AI resolves common requests — status checks, FAQs, scheduling — without an agent.
Complex cases reach the right agent instantly — with call summary and intent pre-loaded.
AI steps in the moment your queue fills up — no caller is left waiting or abandoned.
AI identifies why the caller is contacting you and routes them to the right queue instantly.
AI handles FAQs, status updates, and routine requests without involving a live agent.
AI handles calls in multiple languages — serving every caller in their preferred language without specialist agents.
Escalated calls reach the right agent with full context — no repeat explanations for the caller.
AI sends call summaries, satisfaction surveys, and follow-up messages automatically after every interaction.
When your queue is full, BoostMyDeal steps in instantly — handling the call, resolving what it can, and transferring to a live agent with a complete summary when human support is needed.
From inbound call to resolved interaction, fully automated.
AI answers instantly — no hold, no queue wait.
AI identifies the reason for the call in seconds.
AI resolves simple requests or routes to the right agent.
Call summary and caller data sync automatically.
Agent handles the case fully briefed and ready to help.
Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no rip-and-replace.
No on-premise equipment to install. No carrier migrations. Your team is live the same day.
Add every agent and supervisor as a user — softphone, desk phone, or mobile app. One platform for your entire center.
Keep every inbound line and campaign number. Zero disruption to active callers or ongoing campaigns.
Set up ACD routing, IVR menus, overflow rules, and BoostMyDeal for after-hours handling in minutes.
Every caller answered, every interaction logged, every overflow handled automatically from day one.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
