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Your residents are calling. Your staff can't keep up.

Your team is helping people at the counter, processing permits, and managing service requests. When calls pile up — and residents wait on hold or get lost between departments — trust in your services erodes.

Residents wait on hold across multiple departments

"68%" · "Of residents expect their call to be answered within 3 minutes"

After-hours service requests go unlogged until morning

"24/7" · "AI logs urgent resident requests even outside office hours"

Calls routed to wrong departments waste everyone's time

"50%" · "Savings vs. legacy municipal phone infrastructure"

Built for municipalities

One phone system for every department, every location, every resident call.

Whether at city hall, public works, the permit office, or a satellite location — every resident call routes to the right department, first time, every time.

Department Auto-Routing

Residents call one main number and reach the right department — utilities, permits, public works, or the mayor's office — automatically.

Multi-Site Call Management

Connect every municipal building and satellite office under one unified system. Transfers between sites are instant and free.

Call Recording for Accountability

Record every resident interaction for audit trails, dispute resolution, and compliance — with secure, searchable archives.

Voicemail-to-Service Ticket

Every missed call and voicemail automatically creates a resident service ticket. No request ever falls through the cracks.

Local & Department Numbers

Maintain every department's existing number and add a unified resident helpline — zero disruption to residents who already know how to reach you.

Real-Time Service Dashboard

Monitor call volume by department, wait times, and resolution rates. Know exactly where to allocate staff to serve residents better.

New AI Module - BoostMyDeal

AI that handles routine resident enquiries 24/7 — so your staff focus on what matters.

BoostMyDeal is VoxSun's AI module that answers every inbound resident call, logs service requests, provides status updates on permits and cases, and routes complex issues to the right department — around the clock.

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24/7 Inbound Resident Calls

AI voice answers every call when staff are busy or unavailable — no request missed.

Intent-Based Call Routing

AI identifies the nature of the request and routes to the correct department — first time.

Automated Service Request Logging

Every call automatically creates a logged, trackable service request — no manual data entry.

Multilingual Resident Support

Handles calls in multiple languages — serve every resident in your community.

Live Transfer to Staff

Complex or urgent cases connected to the right department worker instantly with full context.

Automated Request Follow-Up

AI proactively sends residents status updates on their service requests and open cases.

Never leave a resident request unanswered

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See It In Action

How BoostMyDeal Works for Municipalities

From resident call to logged and resolved service request, fully automated.

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Resident calls

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AI answers

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Logs request

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Routes or resolves

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Staff follows up

INTEGRATIONS

Works with every
tool your team already uses.

Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no rip-and-replace.

Need something custom? Use our API.

VoxSun's full REST API lets your dev team build any custom integration or workflow. Webhooks, SIP trunking, and full documentation included.

GET /v1/calls/{id}/recording

Operational in a day. No disruption to resident services.

No hardware to ship. No downtime. Port your existing numbers and go.

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Port your numbers

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Why Us

Trusted By Growing Businesses

Frederique Jehase

1 year ago

...competitive pricing. Ultra-fast and efficient service.

Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.

Dominique

Dominique Larauche

5 years ago

I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....

GTS

Coop Audiovisuelle GTS

3 years ago

I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.

Frederique Jehase

1 year ago

...competitive pricing. Ultra-fast and efficient service.

Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.

Dominique

Dominique Larauche

5 years ago

I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....

GTS

Coop Audiovisuelle GTS

3 years ago

I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.

M

Marc T.

2 years ago

...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...

A

Anthony Cirino

1 year ago

Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.

R

Raymond Jabbour

3 years ago

It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.

Google

Patric Bela...

4 years ago

VoxSun is our new IT and technicians who are excellent and quickly recommended!

M

Marc T.

2 years ago

...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...

A

Anthony Cirino

1 year ago

Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.

R

Raymond Jabbour

3 years ago

It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.

Google

Patric Bela...

4 years ago

VoxSun is our new IT and technicians who are excellent and quickly recommended!