24/7 resident request logging
AI captures every service request even outside office hours.
Soon Introducing BoostMyDealNew Ai sales module, Never miss a sale ever!
Your team is helping people at the counter, processing permits, and managing service requests. When calls pile up — and residents wait on hold or get lost between departments — trust in your services erodes.
"68%" · "Of residents expect their call to be answered within 3 minutes"
"24/7" · "AI logs urgent resident requests even outside office hours"
"50%" · "Savings vs. legacy municipal phone infrastructure"
Whether at city hall, public works, the permit office, or a satellite location — every resident call routes to the right department, first time, every time.
Residents call one main number and reach the right department — utilities, permits, public works, or the mayor's office — automatically.
Connect every municipal building and satellite office under one unified system. Transfers between sites are instant and free.
Record every resident interaction for audit trails, dispute resolution, and compliance — with secure, searchable archives.
Every missed call and voicemail automatically creates a resident service ticket. No request ever falls through the cracks.
Maintain every department's existing number and add a unified resident helpline — zero disruption to residents who already know how to reach you.
Monitor call volume by department, wait times, and resolution rates. Know exactly where to allocate staff to serve residents better.
BoostMyDeal is VoxSun's AI module that answers every inbound resident call, logs service requests, provides status updates on permits and cases, and routes complex issues to the right department — around the clock.
AI captures every service request even outside office hours.
Every resident call answered in seconds — no queues, no wait.
Residents check permit and case status without tying up staff.
Complex issues transferred to the right team member with full context.
AI voice answers every call when staff are busy or unavailable — no request missed.
AI identifies the nature of the request and routes to the correct department — first time.
Every call automatically creates a logged, trackable service request — no manual data entry.
Handles calls in multiple languages — serve every resident in your community.
Complex or urgent cases connected to the right department worker instantly with full context.
AI proactively sends residents status updates on their service requests and open cases.
When AI cannot fully resolve an issue, it instantly transfers the resident to the right department worker — with the full request context already captured and ready.
From resident call to logged and resolved service request, fully automated.
Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no rip-and-replace.
No hardware to replace. No IT project. Port your existing numbers and go live without residents noticing a thing.
Add every team member across all departments and satellite offices as an extension — desk, mobile, or remote.
Keep every department line and main city number. Zero disruption to residents who already know how to reach you.
Set up department IVR, service request logging, and BoostMyDeal for 24/7 resident handling in minutes.
Every call answered, every request logged, every complaint tracked — automatically, around the clock.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
