Every call handled. Every agent optimized.
VoxSun gives contact centers the tools to scale customer communication — intelligent queueing and routing, real-time agent dashboards, and AI that deflects routine calls so your team focuses on the conversations that matter.
Infrastructure powering businesses across North America, Europe & Africa · Montreal, Quebec
Your call center infrastructure is holding your agents back.
Legacy phone systems are expensive to maintain, painful to scale, and built for a world where everyone was in the same building. VoxSun is built for how call centers operate today.
Expensive on-premise systems eat your budget
Server rooms, maintenance contracts, hardware upgrades, per-seat licensing. Your telecom bill grows faster than your team's performance.
Scaling for campaigns takes weeks, not hours
Adding 20 agents for a product launch means procurement, installation, and weeks of lead time. By the time the lines are live, the campaign is half over.
Supervisors can't monitor and coach in real time
No live call listening, no whisper coaching, no real-time queue dashboards. Supervisors manage by reading yesterday's spreadsheet instead of watching what's happening right now.
Every tool your agents and supervisors need. Nothing they don't.
From intelligent call distribution to live floor monitoring — VoxSun gives your call center the infrastructure to perform at scale.
Intelligent IVR & Call Queuing
Multi-level IVR menus route callers to the right department, agent, or queue — based on input, caller history, or time of day. Reduce misroutes and handle volume with precision.
Live Call Monitoring & Whisper Coaching
Supervisors listen to live calls, whisper coaching to agents without the caller hearing, or barge in when needed. Real-time training that improves every shift.
Advanced Queue Reporting & KPIs
Track average wait time, abandonment rate, agent availability, and first-call resolution — in real time and in historical reports. Manage to the metrics that matter.
Automatic Call Recording & Storage
Every call recorded and stored automatically. 5GB per user included. Review for QA, compliance, dispute resolution, or training — searchable and accessible from the portal.
BOOST — Automatic Line Scaling
VoxSun's BOOST technology automatically doubles available phone lines during volume surges at no extra charge — so agents never hit a busy signal and callers never get a bad experience.
Local & Toll-Free Numbers in 60+ Countries
Give your call center local presence in every market you serve. Inbound numbers in 60+ countries, toll-free options, and vanity numbers — all from one portal.
Your AI front line. Always on. Deflects the routine, escalates the rest.
BoostMyDeal answers the front of every queue — resolves routine requests end to end, gathers context and verifies identity, and escalates complex calls to the right agent with the full history attached.
24/7 first-line coverage
AI handles overflow and after-hours volume automatically.
Instant pickup
Zero hold time — every caller engaged immediately.
Routine call resolution
AI resolves common requests without an agent.
Smart escalation with context
Complex calls routed to agents with full history.
AI Voice Agents
Human-like agents that answer, qualify, and book — 24/7, in your brand voice.
Intelligent Qualification
Every caller screened and prioritised so the right ones reach your team.
Automated Booking
Appointments and callbacks scheduled straight into your calendar.
Outbound AI Calling
Follow-ups and reminders placed automatically, at scale.
Automation Workflows
Trigger actions across calls, SMS, and email with no manual busywork.
Conversation Intelligence
Every call transcribed, summarised, and synced to your CRM.
Hot transfers, handled instantly.
When a caller is ready to buy, the AI connects them to an available rep in real time — no callbacks, no lost momentum.
How BoostMyDeal works for Call Centers
- 1Caller dials inYour number rings VoxSun’s AI the moment your team can’t pick up.
- 2AI greets & qualifiesThe agent answers in your brand voice and understands what the caller needs.
- 3Books or routes liveIt books the appointment or transfers hot calls to an available person.
- 4Everything is loggedThe call, outcome, and contact details sync to your CRM automatically.
- 5Your team focusesStaff handle real work while no opportunity slips through.
Works with your existing tools.
Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no ripping anything out.
Need something custom? Use our API.
VoxSun's full REST API lets your dev team build any integration or workflow. Webhooks, SIP trunking, and full docs included.
GET /v1/calls/{id}/recordingLive in a day. No disruption to your business.
No hardware. No downtime. Keep your existing numbers and switch call centers over fast.
Book a 15-minute onboarding call
Tell us how your team works. We map your routing, extensions, and AI greeting before you ever switch.
Port your existing numbers
Keep every number your customers already know. We handle the transfer with zero downtime.
We configure everything for you
Routing rules, voicemail-to-email, call recording, and your AI agent — set up and tested by our team.
Go live the same day
Train your team in minutes, on any device. No hardware to install, no IT project required.
Trusted by growing businesses
Frederique Jehase
1 year ago
We switched our whole phone system to VoxSun and never looked back. Follow-ups happen automatically and we never miss a call.
Dominique Larouche
6 months ago
The AI voice agent answers after hours and books appointments for us. It pays for itself every single week.
Coop Audiovisuelle GTS
2 years ago
Setup was faster than changing providers. We were live in under a day and kept all our numbers.
Anthony Olmos
1 year ago
Best customer support I have dealt with. The routing and analytics give us visibility we never had before.
Raymond Jabbour
8 months ago
We moved off a legacy VOIP platform and the call quality is noticeably better — plus the AI is a game changer.
Pierre Beaupré
4 years ago
VoxSun has been a reliable partner for years. The new AI features keep them ahead of everyone else.
Everything you need to know
Live in a day. Keep your numbers. No IT team required.
How fast can we actually go live?
Most teams are live the same day. We map your routing, port your existing numbers, and configure your AI agent for you — with no hardware to install and no downtime during the switch.
Scale your contact center smarter
Cut wait times, free up your agents, and hit every SLA with AI on the front line.