24/7 case intake
AI logs constituent inquiries and case details at any hour — weekends and holidays included.
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Your staff handle sensitive cases, complex inquiries, and constituents with urgent needs. When calls get lost, interactions go unrecorded, or legacy hardware fails — your agency's accountability is at risk.
"72%" · "Of constituents report frustration with government phone systems"
"24/7" · "AI captures and logs every inquiry even outside office hours"
"50%" · "Reduction in operational cost vs. on-premise phone infrastructure"
Whether at headquarters, regional offices, or field teams — every constituent call is routed, recorded, and accountable. No interaction falls through the cracks.
Constituent calls route to the right division, case type, and caseworker automatically — with zero manual transfers and a full audit trail.
Connect headquarters, regional offices, and remote field workers under one system. Transfers between locations are instant and fully logged.
Every interaction recorded, timestamped, and stored securely — ready for compliance reviews, FOIA requests, and internal QA at any time.
Every missed call and voicemail creates an automatic case record. No constituent interaction is ever lost or unaccounted for.
Maintain all existing agency numbers and add dedicated direct lines for high-demand departments — zero disruption to constituents.
Real-time visibility into call volume, SLA adherence, and resolution rates across every division — the data leadership and auditors need.
BoostMyDeal is VoxSun's AI module that answers every inbound constituent call, logs case details automatically, provides application and case status updates, and escalates complex issues to the right caseworker — with a full interaction record maintained throughout.
AI logs constituent inquiries and case details at any hour — weekends and holidays included.
Every constituent call answered in seconds — no hold queues, no abandoned calls.
Constituents check application and case status without tying up staff time.
Complex or sensitive cases transferred to the right caseworker with full interaction context.
AI voice answers every inbound call — every hour, every day, with a complete interaction log maintained automatically.
AI identifies the inquiry type and routes to the correct division — eliminating misroutes and the accountability gaps they create.
Every interaction creates a timestamped case record. Appointments booked directly into staff calendars during the call.
Handles calls in multiple languages — ensuring equal access to services for every constituent your agency serves.
Sensitive or complex cases connected to the right caseworker instantly — with full context and a secure, logged handover.
AI proactively notifies constituents of case progress — reducing inbound call volume and freeing staff for complex work.
When AI cannot fully resolve an inquiry, it instantly transfers the constituent to the right caseworker — with the full interaction record already captured, logged, and ready.
From constituent call to resolved and logged case, fully accountable.
Native CRM integrations, plus Zapier, Make, n8n, Webhooks, and a full REST API. Plug in and go — no rip-and-replace.
No on-premise hardware to replace. No migration risk. No IT overhaul. Port your existing numbers and go live — constituents won't notice a thing.
Add every division, office, field team, and remote worker as an extension group — desk, mobile, or app.
Keep every agency and department number. Zero disruption to constituents who already know how to reach you.
Set up division routing, recording rules, AI case intake, and accountability controls — fully configured before go-live.
Every call handled, every case logged, every SLA tracked — automatically, with a complete audit trail from day one.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...competitive pricing. Ultra-fast and efficient service.
Area for improvement: allow the same line to be configured on multiple devices, so that someone working in all locations can always receive their calls.
I have to give a real good review to Voxsun. They're friendly, helpful and patient to work with. They really help us out whenever we need and the service is fast and efficient. I haven't put 5 stars because in my opinion, to really deserve it, I need more than 6 months of business with a company. The importance of maintaining....
I can say that changing to VoxSun really improved my telephony system. There's so much more we can do now. Waterfall call system is one of them because we needed to be able to make phone rings at 2 different locations while also transferring calls to my team's cell phones.
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
...our development smooth, thanks to VoxSun, times are incredibly helpful. efficiently than...
Have been a happy customer for almost 7 years... great system, many features, easy to use and a good price. Employee Paulius has been amazing since day 1. Really knows his stuff! Happy to recommend to anyone looking for a VoIP solution.
It's been years now with VoxSun, we can't ask for more. Customer Support is excellent, they promptly resolve any issue you might have. I recommend VoxSun to anybody who wants a perfect solution to their phone services.
VoxSun is our new IT and technicians who are excellent and quickly recommended!
